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Tier-1 brand, Mumbai metro, generalist operations title, early-mid experience increases candidate competition.
Insurance domain knowledge and broking terminology create moderate industry specificity.
Explicit 1–3 years and shift requirement raise filtering, but no strict certifications.
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Manage and execute insurance operations processing tasks ensuring adherence to SLAs, KPIs, and quality standards.
Own data quality and delivery processes, including participation in UAT for system changes and contributing process improvement suggestions.
Ensure compliance with regulatory and company risk frameworks while supporting team continuity during peak periods or absences.
1-3 years of work experience in insurance operations or related domain.
Graduate in any stream.
Based in Mumbai and willing to work hybrid with at least 3 days a week in office plus shifts of either 12 pm to 9 pm or 1 pm to 10 pm.
Proficiency in broking business processes, insurance terminology, and MS Office applications.
Detail-oriented individual capable of managing multiple tasks and prioritizing during peak volume periods with high data accuracy.
Experience or exposure to insurance or mortgage-related office operations and ability to communicate adaptively across teams.
Collaborative mindset with proven ability to engage stakeholders and support functional initiatives effectively.