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Popular mid-senior support role, metro location, and broad technical skillset increase candidate competition.
Tech skills are transferable but supply-chain WMS product and techno-functional experience increase domain specificity.
Explicit 7–10 years requirement plus mandatory cloud, DB, and observability tooling creates strict shortlisting.
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Own end-to-end resolution of complex technical issues for global customers, ensuring high customer satisfaction and impact on NPS scores.
Collaborate with global technical and functional teams to support and maintain scalable, secure cloud and microservices-based warehouse management software solutions.
Drive process improvements and automation in support tasks while effectively managing customer environments, case documentation, and stakeholder interactions.
7 to 10 years of experience in support engineering roles with techno-functional expertise.
Bachelor's degree in STEM or equivalent.
Proficiency in SQL/Oracle complex queries and experience with tools such as AppDynamics, Splunk, and ServiceNow.
Flexible to work in rotational shifts covering 6 am to 7 am timings (Shift 1: 6 am-3 pm, Shift 2: 2 pm-11 pm, Shift 3: 10 pm-7 am).
Experienced in solving technical and customer-facing issues within cloud/SaaS and supply chain domains, especially warehouse management systems.
Comfortable working in a global, collaborative team environment with rapid scaling and flexible shifts.
Capable of managing multiple stakeholders and driving simpler, robust architecture designs with strong analytical and communication skills.