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Strong Tier-1 brand, popular entry-level operations role, and metro location drive high candidate density.
Role requires banking fraud/claims knowledge and VISA/regulatory rules, limiting cross-industry transferability.
Minimal experience requirement but regulatory skill and accuracy needs create moderate filter.
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Manage and document customer claims information, ensuring thorough research of complex account activity.
Perform routine customer support tasks within a call center, balancing customer service with investigative accuracy.
Escalate issues to senior staff and collaborate with internal teams to enhance customer experience.
Minimum 6 months of customer service support experience (via work, training, military, or education).
Strong research, analytical, and problem-solving skills with attention to detail.
Excellent verbal and written communication skills plus proficiency in data entry and basic math/accounting.
Ability to apply regulatory and VISA rules to claim decisions.
Detail-oriented individual skilled in balancing investigative tasks with customer interaction and service.
Able to quickly learn, retain, and apply high volumes of information related to claims and account investigation.
Comfortable working in a shift-based call center environment with escalation and teamwork as needed.