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Generic software-engineering title plus Bengaluru metro increases applicant density despite niche network skills.
Network and platform support skills transfer across industries but require specific Cisco/F5 experience.
Explicit 0–3 years requirement plus mandatory Cisco/F5 skills creates moderate filtering.
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Provide Level 1 and Level 2 structured product support for embedded, real-time, Linux, cloud-edge, and platform software environments.
Perform diagnostics, issue reproduction, root-cause analysis, workaround development, and escalation within defined support systems.
Support complex customer environments including lab, integration, platform, and certification contexts while documenting solutions and mentoring support engineers.
0-3 years experience in Customer Service or Technical Support.
Experience with Cisco Nexus and IOS technologies.
Experience with F5 ASM and LTM configuration and troubleshooting.
Work Experience Required: 0-3 years in customer service or technical support.
Experienced with Cisco Nexus, IOS, and F5 ASM/LTM in software/platform support environments.
Capable of handling end-to-end issue management including triage, diagnostics, root-cause analysis, and escalation.
Comfortable working within structured role boundaries without making architectural or compliance commitments.