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Mid-level generalist devops role in Bengaluru with moderate brand recognition yields medium competition.
Specialized embedded, real-time Linux and cloud-edge skills limit cross-industry transferability.
Explicit 5+ years requirement plus mandatory embedded/Linux/Kubernetes skills enforces strict shortlisting.
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Provide Level 1 and Level 2 technical support including case triage, diagnostics, issue reproduction, root-cause analysis, workaround assistance, and escalation for embedded, real-time, Linux, cloud-edge, and platform software environments.
Support complex customer environments such as lab, integration, platform, and certification contexts following customer processes.
Document solutions, develop knowledge resources, mentor support engineers, and contribute to process improvements and customer success outcomes.
5+ years of relevant experience in technical support or related roles.
Strong troubleshooting and analytical skills in embedded systems, Linux environments, real-time systems, cloud-edge platforms, development tools, networking, and software integration.
Familiarity with C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.
Experience with case management, ITSM tools, support workflows, escalation procedures, and customer communications.
Experienced in product support or escalation engineering in embedded software, platform support, or cloud-edge domains.
Comfortable working under defined role boundaries without making architectural or certification decisions, focusing on troubleshooting and technical investigation.
Capable of navigating regulated customer environments with security, compliance, certification, export control, or data-sovereignty requirements.