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Tier-1 brand and remote role increase applicant density, but Salesforce specialization narrows the pool.
Salesforce BA skills transfer across industries but require CRM domain knowledge, so moderate transferability.
Explicit 6+ years and mandatory Salesforce-focused BA experience make screening fairly strict.
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Own end-to-end business analysis for Salesforce platform optimization, including gathering and translating business requirements into technical specifications.
Configure Salesforce features (custom objects, workflows, validation rules, process builder) to meet business needs and support development teams throughout the software lifecycle.
Lead testing activities (test plans, UAT), provide end-user training/support, and assist in release management and reporting to enhance Salesforce adoption and performance.
Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
At least 6 years experience as a Business Analyst with strong focus on Salesforce implementations.
Proven skills in Salesforce Sales Cloud, Service Cloud, Community Cloud, and configuration capabilities including workflows, validation rules, and process builder.
Familiarity with Agile/Scrum methodologies; Salesforce Administrator Certification (ADM 201) is highly preferred.
Experienced in bridging business needs with technical Salesforce solutions within large or global IT environments.
Comfortable working closely with multi-disciplinary teams including developers, administrators, and project managers, managing full software development lifecycle involvement.
Skilled at conducting detailed gap analysis and process optimizations leveraging Salesforce platform capabilities.