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Metro location and common generalist title increase applicant competition.
Platform-specific tools and gaming context create moderate industry specificity.
Multiple specific internal tools and Sitecore familiarity impose moderate shortlisting strictness.
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Manage and execute marketing operations campaigns for the UK & Ireland region using internal tools, including rewards, promotions, and tournaments.
Ensure quality and smooth player experience through internal QA and daily operations management within Service Level Agreements.
Provide operational support including second line customer service escalation handling, incident management, and collaboration with multiple teams for process improvements.
Experience Required: Not explicitly mentioned in the JD.
Proficient with internal marketing operation tools: PAT, Backoffice, EDS, BO 2.0, CSM.
Familiarity with content tools and related dependencies such as HTML, CSS, Sitecore.
Availability to work weekends and shifts as required.
Experienced in handling complex marketing operations projects with advanced use of operations tools and systems.
Ability to collaborate across diverse teams and levels of seniority, including cross-departmental functions like content and customer service.
Skilled in process improvement, operational analysis, and maintaining high quality standards under defined SLAs.