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Tier-1 brand, mid-level Power BI role in Pune with common BI skillset increases applicant competition.
Power BI skills are transferable, but ITIL and financial services context require domain-specific experience.
Explicit 5+ years Power BI, ITIL certification, and finance ITSM requirements make screening highly selective.
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Develop and maintain Power BI Dashboards and MI Reports to monitor ITSM process quality (Incident, Problem, Change).
Manage Service Availability Framework, processes, KPIs, and associated controls to ensure technology targets and business SLA commitments are met.
Drive process workflow modeling, automation initiatives including AI innovations, and collaborate on process improvements to enhance service availability and performance.
5+ years of experience in Power BI development and related data/reporting tools.
Bachelor's degree or equivalent proven work experience in Business process, Technology, Financial Management or similar relevant field.
Proficiency in Microsoft Power BI, SQL scripting, ServiceNow, ADO, Azure, Snowflake, and other specified tools.
Certified in ITIL with practical awareness of at least two ITIL capabilities such as Incident, Problem, Change, Release, Capacity and Configuration management.
Experienced in complex process workflow initiatives with ability to design and manage ITSM architecture and dashboards.
Strong stakeholder management experience within Technology and Business units, with capability to drive prioritized outcomes and process automation.
Analytical mindset with a data-driven approach and a focus on continual service availability improvement and digital innovation through AI.