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Strong employer brand, metro location, and generalist on-site role create high candidate competition.
Requires property-management and hospitality experience, moderately transferable across facilities and hospitality sectors.
No explicit years, certifications, or rigid filters mentioned so hiring is likely flexible and open.
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Manage end-to-end operational aspects of residential property complexes including complaint resolution within defined turnaround times (TAT).
Coordinate with multiple departments and communicate customer feedback to improve service quality and resident satisfaction.
Conduct regular premises inspections, manage emergency responses per policy, maintain records, and assist in event management and guest handling.
Work Experience Required: Not explicitly mentioned in the JD.
Location Requirement: On-site in Mumbai, Maharashtra.
Work Hours: Scheduled 48 hours per week.
Mandatory Skills: Customer service coordination, complaint management, record keeping, and familiarity with lost and found procedures.
Experienced in managing residential property operations with exposure to multi-department coordination and customer engagement.
Capable of proactive issue ownership, ensuring timely complaint resolution and effective communication with stakeholders.
Comfortable with on-site operational responsibilities including emergency handling and conducting feedback surveys to enhance service delivery.