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Tier-1 brand, metro locations, and common CSM title increase competition.
Mandated Salesforce expertise and domain consulting skills reduce cross-industry transferability.
Explicit 8+ years and mandatory Salesforce experience make filters highly stringent.
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Own end-to-end delivery and customer experience for high-value customers under the Signature Success Plan, ensuring renewal and expansion.
Act as a trusted advisor by managing relationships with business and technical stakeholders to align customer priorities and strategic goals.
Monitor technical health, adoption, and risks including acting as primary contact for major incidents and using AI tools to enhance customer success and engagement.
8+ years industry experience in Customer Success, SaaS platform use, or related fields.
Mandatory Salesforce experience; Salesforce product certifications preferred but not strictly required.
Excellent communication skills to translate technical issues to business stakeholders and influence C-level conversations.
Office flexible role requiring 3 days per week in-office attendance.
Experienced in blending technical platform knowledge with business consulting skills to drive customer value and strategic outcomes.
Strong stakeholder management capability, able to build executive relationships and act as a proactive, trusted advisor.
Comfortable leveraging AI tools and analytics for monitoring customer engagement and problem detection to enable timely interventions.