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Tier-1 brand, mid-level BI role, metro location, and broad tech requirements increase applicant competition.
Power BI and SQL skills are transferable across industries, though ITSM/ITIL context adds moderate domain bias.
Explicit 5+ years, mandatory Power BI/SQL/Snowflake skills and ITIL preference make filtering stringent.
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Develop and maintain Power BI dashboards and MI reports to monitor ITSM processes (Incident, Problem, Change) quality and service availability.
Manage and enhance Service Availability Framework artefacts, processes, KPIs, and the In-Sight Portal to meet Technology and Business SLA targets.
Drive automation and process improvements through AI and workflow modelling to support business and technology outcomes.
Minimum 5+ years of experience in Power BI development.
College or University degree and/or relevant proven work experience in process workflow initiatives and complex architecture/application designs.
Proficient in Microsoft Power BI, SQL scripting, ServiceNow, Azure, Snowflake, and other related tools.
Certified in ITIL with practical awareness in at least two ITIL capabilities such as Incident, Problem, Change, Release, or Configuration.
Experienced in managing and improving ITSM service availability using data-driven approaches and process workflows.
Skilled in developing automated BI solutions leveraging Power BI, AI technologies, and process automation.
Capable of stakeholder management within both Technology and Business domains, with strong organizational and prioritization skills.