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Remote, popular inside-sales role with a visible wellness brand and low experience requirement increases applicant competition.
Counselling and inside-sales skills transfer, but health-specific empathy and diagnostics knowledge raise domain sensitivity moderately.
Mandatory prior phone-sales experience, bilingual fluency, device ownership and explicit years make shortlisting moderately strict.
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Own and manage a daily assigned lead list, ensuring follow-up until getting real customer responses, often requiring multiple contacts.
Conduct empathetic, trust-building conversations to understand customers’ health contexts and guide them from initial contact through diagnostic booking and full plan enrollment without handing off.
Maintain detailed, same-day call notes to capture objections and feedback for continuous improvement.
Minimum 1 year experience in customer phone interactions involving complex, decision-making conversations (e.g., admissions counselling, diagnostics, healthcare inside sales).
Fluency in English and Hindi with natural switching between languages.
Must have own laptop, smartphone, and stable broadband connection for reliable remote work.
Work Experience Required: Minimum 1 year in relevant phone-based customer decision support roles.
Experienced in handling sensitive conversations around health or personal change, able to listen deeply and build trust without pressure.
Comfortable working independently with accountability for daily lead management and meeting diagnostic and plan conversion metrics.
Able to manage conversations patiently over multiple touchpoints to achieve measurable conversion outcomes.