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Mid-level, metro, generalist DevOps role at a known brand increases applicant competition.
DevOps and production-support skills like Linux, Kubernetes, and monitoring transfer easily across industries.
Explicit 5–7 years plus mandatory Linux, cloud, Kubernetes, and monitoring skills increases shortlisting strictness.
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Own end-to-end incident management and lead major incident bridge calls for critical business applications in a 24x7 production environment.
Manage application health monitoring, batch job execution, and automation of operational tasks using shell scripting and other tools to improve system stability and efficiency.
Coordinate with cross-functional teams, external vendors, and business stakeholders to ensure timely resolution and communication during production incidents, including mentoring junior team members.
5–7 years of experience in Application/Production Support within a 24x7 environment.
Strong hands-on expertise in Linux/Unix systems, SQL, and shell scripting; experience with Python or automation tools is advantageous.
Experience with incident management and ITIL processes using tools like ServiceNow or BMC Remedy.
Hands-on experience with cloud platforms (AWS/Azure), containerization (Docker, Kubernetes), monitoring tools (Splunk, Grafana, AppDynamics), and job scheduling (batch jobs, cron).
Experienced in leading incident management for mission-critical applications in complex hybrid cloud and containerized environments.
Skilled in automation and process improvement to enhance operational efficiency and system reliability.
Capable of collaborating effectively across technical and business teams while providing technical mentorship and adhering to ITIL best practices.