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Tier-1 brand, generic support title, mid-level experience band, metro location and broad skill requirements increase competition.
Requires specific DevOps/SRE and monitoring skills so moderately industry-transferable but domain-biased for banking environments.
Explicit 3–5 years plus mandatory DevOps/SRE, Kubernetes, monitoring, scripting and database skills make filters strict.
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Provide hands-on L2 technical support for various applications and platforms, ensuring high application availability and SLA adherence.
Manage and resolve incidents, handle release approval processes, and communicate status to stakeholders throughout incident lifecycles.
Develop technical expertise in supported applications, document knowledge, conduct post-mortems, and proactively improve the support environment.
3 to 5 years of hands-on IT support experience interacting with application end users.
Bachelor’s degree in Computer Science, IT-related discipline, or equivalent work experience/diploma.
Experience supporting applications on UNIX/Linux/Wintel OS and familiarity with OpenShift, Docker, Kubernetes, Java hosting environments, and SQL with Oracle databases.
Willingness to work in shifts covering APAC and EMEA hours (06:30 IST to 22:30 IST) including rotational weekend coverage.
Experience in an investment bank, financial institution, or large corporation providing technical application support in production environments.
Strong knowledge of ITIL/SRE/Cloud best practices with proven ability to operate in large, multi-cultural, multi-regional organizations.
Technical skills including DevOps/SRE practices, automation tools like Ansible, scripting (Shell, Python), monitoring tools (Geneos, New Relic), and leveraging AI tools for productivity improvement.