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Tier-1 bank plus metro location and generalist client-service profile yields medium applicant competition.
Requires deep banking operations, KYC/AML, and private-banking client experience, limiting cross-industry transferability.
Mandatory 10–15 years plus regulatory KYC/AML and banking operations requirements make shortlisting highly strict.
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Ensure compliance with RBI, NSDL, internal and external audit guidelines related to customer service and corporate security.
Lead and backup the service team head to maintain high customer service standards and regulatory adherence in the area.
Manage customer complaints within committed TATs and ensure proper controls over cash/locker areas and suspicious transactions are reported promptly.
10-15 years of experience in Banking Industry focusing on Customer Service and Banking operations.
Knowledge of KYC, Anti-Money Laundering, Banking processes, and regulatory compliance is mandatory.
Location: Mumbai, India.
Work Experience Required: 10-15 years in banking customer service and operations.
Experienced leader capable of managing and motivating a customer service team in a banking environment.
Strong familiarity with banking operational processes and compliance requirements relevant to retail/private banking.
Demonstrated ability to maintain regulatory compliance, manage audit controls, and handle escalated customer issues efficiently.