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Tier-1 brand, metro Bengaluru, generic B2B account role, and unspecified mid-level experience increase competition.
Account management skills transfer across industries, though fintech product knowledge is preferred.
Requires mandatory B2B key-account sales experience but has no explicit years or certification filters.
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Manage and nurture relationships with key startup clients contributing most revenue to Razorpay.
Cross-sell and up-sell within existing client accounts to meet portfolio growth quotas.
Coordinate internally to ensure client satisfaction and promptly resolve escalated issues.
Experience in Key Account Management or Sales in B2B domain required.
Strong interpersonal skills with ability to build client rapport.
Knowledge of best customer service practices mandatory.
Work Experience Required: Not explicitly mentioned in the JD.
Demonstrates a proactive and results-driven approach to client relationship management.
Experienced in handling startup or B2B accounts with focus on revenue growth.
Ability to operate autonomously while coordinating with internal departments to meet client needs.