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Tier-1 brand, generalist call-center role, and metro location boost candidate competition.
Fraud and claims focus requires BFSI and compliance familiarity, moderately reducing cross-industry transferability.
Minimum 6+ months customer-service experience and US night-shift requirement moderately filter applicants.
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Support customer claims by capturing pertinent information and conducting research on claim statuses.
Identify fraud patterns by reviewing account history and check images, ensuring adherence to procedures.
Perform routine customer support tasks in a call center, including handling incoming calls and escalating issues when necessary.
At least 6 months of customer service support experience or equivalent through work experience, training, military experience, or education.
Ability to work rotational shifts, including weekends and US night shifts (Indian night shifts).
Must follow Wells Fargo policies related to risk, compliance, and operational procedures.
Work Experience Required: Minimum 6 months customer service support experience or equivalent.
Comfortable working in a high-compliance and risk-managed environment with strong process adherence.
Capable of performing detailed investigative work balanced with customer service in a call center setting.
Flexible with shift timings including rotational and weekend shifts aligned with US business hours.