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Tier-1 brand, generalist L2 managed-services role, mid-level experience and metro location increase competition.
Infrastructure and managed-services skills are broadly transferable across industries.
No explicit years or mandatory certifications, but requires ITIL, ServiceNow and managed-services experience.
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Manage and resolve IT infrastructure incidents and problems, ensuring service quality and client satisfaction.
Handle second-level support tasks including ticket management, change execution, and collaboration with clients and other teams.
Contribute to automation efforts, quality auditing of tickets, and disaster recovery processes as needed.
Moderate-level experience in managed services roles handling cross-technology infrastructure.
Familiarity with ticketing tools, preferably ServiceNow, and ITIL processes.
Bachelor's degree in IT/Computing or equivalent work experience.
Workplace type: Hybrid; Work Experience Required: Moderate-level experience in managed services (cross-technology).
Experienced in cross-technology infrastructure managed services with operational responsibility for incident and change management.
Skilled in collaboration across diverse teams and cultures, adapting to changing circumstances and high-pressure environments.
Proactive in identifying automation opportunities and committed to client-focused service delivery.