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Mid-level, metro-based operations role at a known multinational with generalist skills increases applicant competition.
Role requires insurance/BFSI experience and domain knowledge, reducing cross-industry transferability.
Explicit 3–5 years insurance experience, night-shift requirement and domain specificity create moderate shortlisting filters.
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Manage end-to-end client service support operations for the GGB US Mid Market vertical, including lifecycle policy services and renewal activities.
Lead and support a team of 5-7 Client Service Managers to ensure high-quality service delivery and customer satisfaction.
Collaborate with onshore branches to optimize service processes, including identifying tasks for offshoring, and foster a culture of continuous improvement.
Bachelor’s degree mandatory.
3-5 years experience in Insurance domain/BFSI.
Willingness to work night shifts (8pm IST to 5am IST) for US coverage.
Onshore travel experience and Property and Casualty Insurance Certification are preferred but not strictly mandatory.
Experienced in managing client service operations within Insurance or BFSI sectors, with focus on policy lifecycle and renewals.
Demonstrates leadership in overseeing and supporting client service teams, with strong communication and interpersonal skills.
Comfortable coordinating with onshore teams and traveling, with exposure to transition/onboarding projects and process improvements.