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Tier-1 bank, metro Bangalore, generalist payments role with broad skill requirements increases candidate competition.
Strong banking payments and compliance knowledge required, making cross-industry transferability limited.
Requires payments investigation, AML/KYC knowledge and specific tools, so moderate shortlisting strictness.
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Investigate and resolve failed, delayed, misrouted, and high-value payment transactions within agreed service levels to minimize business impact.
Analyze payment data to identify root causes of discrepancies and implement effective resolutions while ensuring compliance with regulatory and audit requirements.
Collaborate with internal teams and external partners to manage escalations, monitor trends, conduct root cause analysis, and drive process improvements and automation initiatives.
Work Experience Required: Not explicitly mentioned in the JD.
Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or related field.
Strong knowledge of payment networks such as SWIFT, ACH, RTGS, and NEFT, including end-to-end payment processing.
Ability to work early morning shift starting at 4 AM login, located in Bengaluru.
Experienced in payment investigations, discrepancy resolution, and managing escalations with strong analytical skills.
Familiarity with regulatory and compliance frameworks including AML, KYC, OFAC, and data privacy.
Proficient with Microsoft Excel, payment tracking tools, case management systems, and transaction processing platforms like SAP or Oracle, comfortable collaborating across multiple teams and external stakeholders.