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Generalist operations coordinator with broad vendor and client duties increases applicant density despite modest employer brand.
Vendor coordination, SLA management and client-facing experience are highly transferable across industries.
No explicit years or certifications; emphasis on coordination and vendor skills enables flexible shortlisting.
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Manage day-to-day client service requests end-to-end, including scheduling, status updates, and escalation within defined TAT.
Coordinate and monitor vendor performance, scheduling visits, verifying job cards, managing vendor documentation, and ensuring preventive maintenance completion.
Drive business growth by meeting weekly growth targets, identifying upsell opportunities, supporting contract renewals, and maintaining accurate reporting of operations metrics.
Experience Required: Not explicitly mentioned in the JD.
Proficiency in service request tracking and coordination tools, including Excel and Inspacco's tracking systems.
Ability to manage vendor documentation and contract compliance, including onboarding and performance monitoring.
Not explicitly mentioned: mandatory degrees, notice period, or specific domain certifications.
Experienced in client-facing operational roles managing service delivery and vendor coordination with strong accountability for SLA adherence and escalations.
Comfortable working with performance metrics such as TAT, preventive-to-reactive ratios, and vendor KPIs, indicating data-driven operational management.
Capable of overseeing growth initiatives within accounts by identifying upsell opportunities and renewal preparedness in a structured environment.