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Remote role, generic support title, mid-level experience, and Bangalore location increase competition.
Requires telecom protocols and network-specific skills, making cross-industry transferability limited.
Mandatory 3+ years telecom experience plus technical troubleshooting and protocol knowledge raises filter strictness.
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Remotely deliver, support, and customize TOMIA’s Network Services software based on live customer needs.
Install, integrate, configure, test, and debug telecom network systems, analyze complex issues, and collaborate with QA and R&D teams.
Handle Tier 3+ customer support tickets, produce detailed feature requests, and provide customized training and optimizations.
Bachelor’s degree in Engineering, Telecommunications, or Computer Science.
3+ years experience in Telecommunications industry preferred, with analytical and customer engagement skills as a plus.
Technical skills: Linux OS navigation and shell scripting (preferred), Windows OS, Oracle Database (preferred), knowledge of GSM protocols (MAP, ISUP, Sigtran, SIP, SS7) and Diameter Protocols a strong advantage.
Client-facing experience and fluent English communication skills (written and verbal).
Experienced in telecom network software support with strong analytical and problem-solving capabilities focused on debugging and system issue resolution.
Comfortable working remotely with multiple stakeholders including customers, QA, and R&D, managing complex troubleshooting and feature documentation.
Skilled in Linux systems and telecom signaling protocols, capable of prioritizing multiple tasks and delivering customized client solutions.