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Popular HR operations role, metro Bangalore location, and multinational brand increase competition.
HR operations skills and Workday experience transfer easily across industries.
Mandatory 2 years HR Shared Service and required Workday/ServiceNow skills increase shortlisting rigidity.
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Serve as primary contact for HR-related employee inquiries through multiple communication channels, ensuring accurate and timely resolution per SLAs.
Manage and document employee service requests, escalating complex HR issues to specialized teams as needed.
Contribute to process improvement initiatives and standard work documentation within the HR Shared Services environment.
Minimum 2 years of experience in HR Shared Services (mandatory).
Proficiency with Workday and ServiceNow tools.
Advanced skills in MS Word, Excel, and PowerPoint.
Willingness and ability to work onsite full-time from Whitefield Office, Bangalore, India, including shift work.
Experience working in a structured HR Shared Services or call center environment handling customer service escalations and inquiries.
Capable of executing and improving standardized HR operational processes with attention to detail and adherence to SLAs.
Exposure to business process improvement practices and interest in cross-cultural communication (language skills in German or Spanish are a plus).