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Tier-1 brand, metro location, generalist senior operations title, and broad skillset increase candidate competition.
Role requires residential property management experience and sector knowledge, moderately limiting cross-industry transferability.
Explicit 8–10 years plus leadership and sector experience requirements make filters stringent.
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Lead customer experience and relationship management across residential property portfolios in North India with focus on resident satisfaction and service excellence.
Oversee customer service teams across multiple properties, set performance metrics, and lead training to improve customer relationship management.
Analyze customer feedback, implement service improvements, and coordinate with stakeholders including property managers, home associations, and vendors to enhance service delivery.
Bachelor's degree in Business Administration, Hospitality Management, or related field; MBA preferred.
8-10 years of experience in customer relationship management, preferably in residential property management, hospitality, or real estate sectors.
At least 3-5 years in a leadership role managing customer service teams across multiple locations.
Location requirement: Based in North India (Delhi NCR/Gurugram/Noida) with up to 40-50% travel across managed properties.
Experienced in strategic customer relationship management within residential property or related sectors, capable of leading multi-location teams.
Data-driven with ability to analyze customer metrics and translate insights into actionable service improvements.
Skilled in stakeholder management and implementing digital CRM solutions to enhance customer communication and service delivery.