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Tier-1 bank, mid-level generalist apps-support role in metro with common skills increases competition.
Unix, Oracle and CI/CD skills transfer across industries, but finance domain knowledge raises specificity moderately.
Explicit 5+ years plus mandatory Unix, Oracle, CI/CD and scheduling tools increases shortlisting strictness.
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Provide technical and business support for Citi Applications users, resolving issues independently and collaborating with technology partners for long-term solutions.
Act as liaison between users, internal technology teams, and vendors, participating in disaster recovery testing and application release processes including post-release validation.
Analyze applications for risks and security issues, develop support documentation, and own support projects to enhance stability, efficiency, and effectiveness.
5+ years of experience in application support with expertise in Unix, Oracle, uDeploy, and CI/CD pipeline.
Bachelor’s degree or equivalent experience required.
Experience with scheduling/monitoring tools like Autosys and knowledge of problem management tools.
Basic business knowledge or understanding of financial markets and products.
Experience operating with limited supervision and exercising autonomy in judgment, acting as subject matter expert to senior stakeholders and team members.
Strong communication and diplomacy skills to manage complex or sensitive information and influence stakeholders effectively.
Demonstrated ability to integrate application support functions within broader technology strategy and business context, including risk assessment and compliance considerations.