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Mid-level Bengaluru role at known IT services firm with common support title and moderate applicant density.
Strong embedded, real-time, and platform support skills limit cross-industry transferability.
Requires 5+ years plus mandatory embedded/Linux and Kubernetes skills, making filters strict.
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Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments including case triage, diagnostics, root-cause analysis, workarounds, and escalation.
Support complex customer environments including lab, integration, platform, and certification contexts as directed by customer processes.
Document solutions, mentor support engineers, contribute to process improvements, and escalate product, security, or compliance issues through defined channels.
5+ years of relevant experience in troubleshooting embedded systems, Linux, real-time systems, cloud-edge platforms, and software integration.
Proficiency with C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.
Experience with case management, ITSM tools, support workflows, escalation procedures, and customer communication.
Work Experience Required: 5+ years
Experienced in product support, escalation engineering, technical account support, or embedded software/platform support roles.
Familiarity with Linux kernel, Board Support Packages (BSPs), device drivers, simulation tools, cloud-edge platforms, or real-time operating systems.
Capable of working within regulated environments with security, compliance, certification, export control, or data-sovereignty requirements.