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Known global employer, remote option, mid-level generalist PS title, metro location, and broad skill set attract many applicants.
Highly specialized Genesys Cloud, contact-center and telephony implementation skills limit transferability across industries.
Mandatory Genesys Cloud implementation experience plus explicit 3+ years and specific telephony/cloud skills increases filter strictness.
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Lead technical implementation and post-GoLive support of Genesys Cloud solutions for large or strategic customers, maintaining over 70% billable utilization.
Assess complex customer environments to provide expert recommendations and initiate process improvements for delivery efficiency.
Operate in Agile and Waterfall settings managing multiple concurrent projects including operational service management roles as needed.
Bachelor’s degree in Computer Engineering/Science/Technology, Telecommunication or equivalent technical experience.
3+ years of related experience including mandatory Genesys Cloud Implementation and/or Administration.
Technical knowledge in HTTP requests, REST APIs, JSON, IP Telephony, Cisco/Juniper networking, and relevant software/tools.
Flexibility in working hours to support North America time zone shifts; prior experience with Genesys Digital Channel projects is a plus.
Experienced consultant capable of independently managing technical delivery and support for complex Genesys Cloud deployments.
Demonstrates strong troubleshooting skills in multi-product environments including telephony and network device knowledge.
Comfortable working directly with customers and internal teams in fast-paced, multi-project scenarios within structured Professional Services processes.