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Mid-level, metro role with a popular BA title and broad skillset, so competition is high.
Contact-center, telecom, and financial-services tooling make cross-industry fit moderately sensitive.
Explicit 5-7 years plus mandatory BA/admin experience and ITIL/ServiceNow/Azure DevOps make filters strict.
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Provide business analytical support specifically for voice services and the contact center environment.
Manage and maintain multiple operational and project-related activities including metrics reporting, documentation, process improvements, and ITIL framework adherence.
Act as liaison between business partners and project teams to gather, analyze, document, and implement business requirements, leveraging Agile tools and methodologies.
5-7 years of total professional experience.
Bachelor’s degree in Computer Science, Business, or equivalent work experience required.
At least 1 year of operational administration and support experience and 3 years of professional business analysis experience.
Experience or knowledge of telecom/contact centers, Microsoft Office (including Teams, Visio, SharePoint), Agile tools (ADO, Confluence), Agile methodologies, SDLC, and ITIL framework.
Experienced in managing business analysis and operational support within telecom or contact center environments.
Comfortable working in fast-paced settings requiring independent, proactive engagement and multiple concurrent project coordination.
Skilled in using Agile development tools, ITIL practices, and metrics-driven performance tracking to support continuous process improvement.