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Tier-1 brand and metro location increase candidate density, but seniority reduces applicant pool.
Requires deep enterprise platform and ServiceNow architecture experience, limiting cross-industry transferability.
Explicit 10+ years, required executive engagement, and ServiceNow CMA preference make shortlisting highly selective.
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Define and maintain enterprise platform vision and strategy aligned with IT and business goals focusing on ServiceNow.
Establish and lead governance frameworks and forums to ensure consistent platform standards, risk mitigation, and scalability.
Engage with CxO-level stakeholders and multiple teams to influence technical decisions and provide structured feedback to ServiceNow product and engineering teams.
10+ years of experience in enterprise architecture, solution strategy, and program leadership.
Proven experience influencing platform direction at Executive (CxO) level.
Experience with AI integration in workflows, decision-making, or problem-solving.
ServiceNow Certified Master Architect (CMA) or similar architecture and governance certifications are highly desirable but not explicitly stated as mandatory.
Experienced program-level architect able to guide multiple teams toward unified enterprise-scale platform governance and architecture.
Skillful at operating at the intersection of technical platform strategy and high-level business objectives with clear governance enforcement.
Comfortable working in a highly collaborative environment involving enterprise architects, platform teams, and CxO stakeholders with up to 50% travel.