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Strong employer brand, metro location, and a mid-level generalist IT support role increase competition.
Core desktop, server, AD, networking and backup skills are broadly transferable across industries.
Explicit 3+ years plus many mandatory infrastructure skills and toolset requirements.
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Provide technical support and drive closure of IT user issues within defined SLAs, coordinating with vendors and internal teams.
Prepare regular reports on call trends, hardware failures, and maintenance schedules for management review.
Manage IT inventory, coordinate procurement for daily operations, and act as escalation point for service desk issues.
3+ years of relevant IT support experience.
Graduation in IT is highly preferable.
Strong troubleshooting skills in Windows (7 to 10), Mac, Linux, networking, and hardware.
Willingness to work in shifts as required.
Experienced in managing Windows desktop OS, servers, network devices, and email application support.
Familiar with IT infrastructure management tools like Kaspersky Antivirus server, WSUS, WDS, Active Directory, DHCP, DNS, SCCM, and RAID.
Should be proactive in coordinating multiple stakeholders including vendors, procurement, and internal teams to ensure IT service continuity.