Back
Tier-1 bank, metro location, and entry-level generalist role drive high applicant competition.
Banking-specific fraud, claims, and VISA rules reduce transferability across industries.
Explicit 6+ months requirement plus regulatory and VISA rules knowledge create moderate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Capture and document detailed customer information regarding claims, conducting thorough research on complex account activities to resolve and update claim statuses.
Perform routine customer support, balancing service quality with investigative accuracy, including handling incoming calls and escalating issues as needed.
Identify and act on opportunities to enhance customer experience while adhering to regulatory and Visa claim decision rules, working under team lead direction in a rotational shift environment.
Minimum 6 months of customer service support experience or equivalent (work experience, training, military experience, education).
Must have strong research, analytical, problem-solving, and data entry skills.
Ability to work in rotational shifts and handle high volume information accurately with good knowledge of MS Office tools.
Work Experience Required: At least 6 months of customer service or equivalent experience.
Operates effectively in a structured, compliance-driven environment with a strong focus on risk mitigation and regulatory adherence.
Demonstrates ability to quickly learn and apply new information and complex regulatory rules such as VISA claim procedures.
Comfortable working in a fast-paced call center environment requiring multitasking, collaboration, and escalation protocols under team leadership.