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Tier-1 brand, mid-level generalist security role, and metro location create high applicant competition.
Security operations skills transfer across industries, but SIEM and managed-services context require domain-specific experience.
Moderate technical and managed-services requirements with ServiceNow familiarity, so filters are moderately strict.
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Ensure continuous operation of clients' security infrastructure by monitoring, investigating, and resolving technical incidents and requests within SLA.
Manage work queues, perform operational tasks, maintain documentation, and execute approved changes with risk mitigation.
Collaborate with automation teams to optimize processes, support incident triage for L1 engineers, and contribute to change management and trend analysis for continuous improvement.
Experience in managed security services and working knowledge of ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience.
On-site work requirement.
Work Experience Required: Not explicitly mentioned in the JD.
Strong operational focus on proactive incident and ticket management in a security infrastructure environment.
Experience supporting technical escalation and multidisciplinary collaboration, especially with automation and shift handovers.
Client-oriented mindset with adaptability to diverse cultures and ability to work under pressure.