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Tier-1 brand, popular security-ops role, metro location, and broad skillset increase applicant competition.
Demands managed-security and WAF expertise, so skills are highly domain-specific and less transferable.
Requires managed-security experience and WAF/tool familiarity but lacks explicit years, implying moderate filters.
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Ensure operational continuity of clients' security infrastructures by monitoring, investigating, and resolving technical incidents within SLA.
Manage client requests, perform operational tasks, and contribute to change management with proper documentation and execution.
Collaborate with automation teams to optimize processes, support L1 engineers in troubleshooting, and contribute to trend analysis and quality audits.
Experience in managed services handling security infrastructure and familiarity with ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience.
Willingness to work on-site as per workplace type.
Work Experience Required: Not explicitly mentioned in the JD.
Skilled in proactive incident detection and technical troubleshooting in security environments.
Capable of effective communication and collaboration across diverse cultural and social groups.
Experienced in planning and adapting to changing operational circumstances with a client-focused approach.