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Tier-1 brand, metro location, mid-level experience, but niche ServiceNow skillset yields medium competition.
ServiceNow platform specialization and module expertise limit cross-industry transferability, so background fit sensitivity is high.
Explicit five-year minimum plus mandatory ServiceNow modules and JavaScript make shortlisting highly selective.
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Develop and support Dow’s ServiceNow IT Service Management platform, ensuring solutions meet stakeholder requirements and strategic needs.
Collaborate with Service Managers to oversee service design, transition, and operations for the ServiceNow platform.
Drive continuous improvement initiatives to maintain operational reliability and meet client satisfaction goals and SLAs.
Bachelor degree in IT discipline preferred.
Minimum 5 years of relevant experience in ServiceNow development and IT Service Management.
Experience with ServiceNow platform development including ITSM, ITOM, ITAM, and GRC modules.
Must accommodate a flexible schedule aligned with international time zones; no relocation support provided.
Demonstrated expertise in ServiceNow platform development and configuration across multiple modules (ITSM, ITOM, ITAM, GRC).
Experience working closely with service management teams to deliver production-grade IT service solutions.
Familiarity with ITIL Framework, Agile, DevOps, and scripting languages such as JavaScript relevant for ServiceNow development.