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Tier-1 brand, metro location, common operations title, and mid-level experience raise applicant competition.
Requires broking and insurance terminology knowledge, making industry-specific experience strongly preferred.
Explicit years, shift requirements, and domain process knowledge create moderately strict shortlisting filters.
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Manage and complete insurance operations processing tasks according to SLAs, KPIs, and process guidelines ensuring high-quality data and delivery.
Conduct user acceptance testing (UAT) for system changes and contribute process improvement suggestions to leadership.
Support team operations during peak or absence periods and ensure compliance with regulatory and company policies.
1-3 years of work experience in insurance or related operational roles.
Graduate in any stream.
Proficiency in MS Office (Excel, Word).
Willingness to work hybrid in Mumbai with shifts from 12 pm to 9 pm or 1 pm to 10 pm.
Has insurance broking process knowledge and familiarity with insurance terminology.
Demonstrates ability to prioritize multiple tasks and meet deadlines under peak volume conditions.
Shows capability in data quality ownership, compliance adherence, and effective stakeholder engagement.