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Mid-level DevOps in Bangalore, popular generalist role with metro location and brand increases candidate density.
Specialized software-licensing and SAP support skills limit transferability across industries.
Explicit 2–7 years plus mandatory licensing, SAP, and monitoring skills create strict filtering.
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Support and handle incidents, problems, and service requests for ZEISS' central licensing platform globally.
Monitor licensing services health and performance; react to alerts and initiate corrective actions.
Reproduce issues in test environments, generate clear bug reports, maintain user documentation, and provide training to users and support stakeholders.
2-7 years of professional experience in IT service, application support, or operations, ideally in an enterprise context.
Strong understanding of software licensing processes and workflows (entitlements, activations, renewals, deactivations).
Basic hands-on experience with SAP environment (navigation, reading business data).
University degree in IT, Business Informatics, or related field, or equivalent practical experience.
Experienced in analyzing technical logs, traces, and telemetry to diagnose and reproduce incidents in test settings.
Skilled in using ticketing systems for incident management and communicating technical details effectively to non-technical stakeholders.
Capable of prioritizing and self-organizing work in a dynamic, multi-ticket environment with cross-functional collaboration.