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Mid-level generalist support role in metro with moderate employer brand increases applicant competition.
Specialized embedded, real-time, Linux and cloud-edge skills limit cross-industry transferability.
Explicit 5+ years and mandatory embedded/Linux/Kubernetes and tooling skills enforce strict screening criteria.
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Provide Level 1 and Level 2 structured technical support for embedded, real-time, Linux, cloud-edge, and platform software environments including case triage, diagnostics, issue reproduction, root cause analysis, and workaround development.
Support complex customer environments encompassing lab, integration, platform, and certification contexts under customer-specific processes and standards.
Document solutions, develop knowledge bases, mentor junior support engineers, escalate product/security/certification issues via approved channels, and contribute to process improvements.
5+ years of relevant experience in support roles involving embedded systems, Linux, real-time systems, cloud-edge platforms, development tools, networking, and software integration.
Proficiency in analyzing logs, configurations, technical symptoms, and customer environments to diagnose issues.
Experience with case management, ITSM tools, escalation procedures, customer communications, and documentation.
Familiarity with C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.
Experienced in product support, escalation engineering, technical account support, or embedded/platform software support roles.
Knowledgeable in Linux kernel internals, BSPs, device drivers, simulation tooling, cloud-edge platforms, or real-time operating systems.
Comfortable working within regulated environments requiring compliance to security, certification, export control, or data sovereignty policies.