Senior Associate II, Software Engineering - Development

Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments including case triage, diagnostics, issue reproduction, root-cause analysis, and workaround development.

Support complex customer environments such as lab, integration, platform, and certification contexts following customer processes and communication standards.

Document solutions, mentor support engineers, contribute to process improvements, and escalate defects or security concerns through approved channels while operating within defined role boundaries.

5+ years of experience in troubleshooting and support across embedded systems, Linux, real-time systems, cloud-edge platforms, and software integration.

Proficiency with C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.

Experience with case management, ITSM tools, support workflows, escalation procedures, and knowledge documentation.

Work Experience Required: 5+ years. Other strict requirements such as notice period or specific location not explicitly mentioned in the JD.

Experienced in technical support roles involving embedded software, escalation engineering, or platform support, especially in regulated customer environments with security, compliance, or certification requirements.

Able to perform advanced troubleshooting and problem analysis across software, platform, and integration layers within customer-defined processes.

Skilled at mentoring peers, documenting solutions, and improving support processes while adhering strictly to role boundaries and escalation protocols.