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Tier-1 remote role but specialized monetization observability reduces candidate pool.
Strong bias for monetization, Rails, observability and billing system experience, limiting cross-industry transferability.
Requires specific stack and SRE/monetization expertise including Rails, Prometheus, and billing systems, raising filter strictness.
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Lead design and operation of observability, anomaly detection, and reconciliation tooling for Monetization systems affecting billing and revenue.
Build and shape a new team responsible for telemetry, detection, incident response, and reliability for customer purchasing workflows.
Integrate AI and ML techniques to predict system anomalies and improve issue resolution proactively.
Professional experience with Ruby on Rails and operating Monetization-related applications (e.g., CustomersDot).
Experience in site reliability or observability engineering including monitoring, alerting, SLOs/SLIs, runbooks, and incident response.
Proven track record setting technical direction for observability, reliability, or detection systems and leading engineers.
Familiarity with observability tools such as Prometheus, Grafana, OpenTelemetry; experience building anomaly detection or risk management tooling.
Experienced at owning projects from concept to production and communicating complex technical and organizational challenges clearly.
Background in billing, financial, or business-critical systems (including Zuora or Salesforce) or with analytical data stores and event-streaming pipelines is a plus.
Comfortable working asynchronously, collaborating cross-functionally, and iterating on solutions in a remote global engineering environment.