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Tier-1 brand, mid-level generalist role, metro hiring and popular implementation title increase applicant competition.
SaaS implementation skills transfer well across software companies but less to non-SaaS industries.
Explicit 5+ years SaaS and 2+ years people-management make shortlisting relatively strict.
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Manage and develop a team of 6-8 Implementation Managers through hands-on coaching and mentorship.
Engage with high priority customers to resolve escalations and drive adoption of key features and best practices.
Collaborate cross-functionally with Sales, Product, Engineering, and Customer Support to ensure seamless customer onboarding and improve processes and product functionality based on feedback.
5+ years of SaaS experience in professional services, implementation, or customer success.
2+ years of professional experience leading a team.
Must work EST/PST hours.
Work Experience Required: 5+ years in relevant SaaS roles, 2+ years managerial experience.
Experienced in managing and scaling teams within SaaS implementation or customer success environments.
Strong operational focus on improving key performance metrics and streamlining processes.
Capable of collaborating effectively with cross-functional teams (Sales, Product, Engineering) to enhance customer experience.