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Strong employer brand, generic Program Manager title, and likely mid-level experience increase applicant competition.
Requires deep G&A and shared-services expertise, limiting cross-industry transferability.
Mandatory G&A domain expertise and specific governance, transformation, and certification expectations raise filter strictness.
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Lead the end-to-end redesign of G&A processes for agentic AI integration, defining new workflows that enable human-agent collaboration without layering automation on old processes.
Architect the post-agentic human roles and accountabilities within G&A functions, creating a coherent role blueprint that delineates human vs. agent responsibilities.
Own the target operating model including governance, decision rights, and accountability frameworks, serving as the authoritative design interface between G&A leaders, AI CoE, and delivery teams to ensure design fidelity through deployment.
Deep domain expertise across at least two G&A functions, credible with CFO, CHRO, and CPO stakeholders.
Experience in process redesign and operating model transformation, ideally within GBS or shared services.
Familiarity with agentic AI capabilities and limitations sufficient to interface with AI Center of Excellence.
Bachelor's or Master's degree in Commerce, Economics, Finance, Business Administration, or Business Analytics; certifications including APMP Practitioner, ITIL Foundation, PRINCE2, or SAFe Agilist.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced leader in large-scale shared service or GBS transformations involving fundamental process and role redesign, not incremental automation.
Comfortable operating in a matrixed environment with multiple stakeholder groups including C-suite and technology/delivery teams, maintaining design integrity under execution pressure.
Strong strategic thinker with capability to translate complex operating models into structured frameworks and design artefacts, combined with enough understanding of AI agent behavior to anticipate and prevent build drift.