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Metro Bangalore, mid-level generalist customer-success role with a known brand and common skillset increases applicant competition.
Requires domain-specific Veeam product and telemetry expertise, so background transferability is limited.
Explicit 2–5 years, required platform/product knowledge, and technical background make shortlisting moderately strict.
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Provide scaled customer success coverage for accounts without a Named Customer Success Engineer, focusing on maximizing adoption and growth of Veeam Data Cloud and related products.
Monitor customer health via telemetry and customer interactions; conduct health checks and track improvements using Veeam Data Resilience Maturity Model.
Drive churn risk mitigation and expansion by building protection plans, conducting success sessions/QBRs, and converting adoption signals into qualified sales opportunities.
2–5 years of experience in Customer Success operations or Program Management, preferably in data protection or cyber-resilience.
Bachelor’s degree in Computer Science, Electrical Engineering, or related technical field; MBA preferred but not mandatory.
Proficiency with digital customer success platforms (e.g., Gainsight), marketing automation tools (e.g., Marketo); familiarity with CRM (Salesforce) and BI/reporting is a plus.
Working knowledge of Veeam Data Cloud and at least one core Veeam product (e.g., Backup & Replication, Veeam ONE, Recovery Orchestrator, Backup for Microsoft 365, Kasten).
Strong technical understanding of Veeam products and ability to translate telemetry and health data into actionable customer success plans.
Experience managing churn risks and driving customer expansion through coordinated success activities and stakeholder collaboration.
Comfortable operating within a pooled customer success model collaborating across Sales, Marketing, and Customer Success teams to execute scaled campaigns and journeys.