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Tier-1 SaaS brand, common CSM title, mid-level range, and metro location raise competition.
Skills transfer well across SaaS companies but are moderately less transferable outside software/SaaS contexts.
Explicit 6–9 years requirement, mandatory degree, and expected tool proficiency increase filtering strictness.
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Act as a strategic trusted advisor for a portfolio of Mid-Market and Enterprise clients to prevent churn and drive expansion.
Engage proactively with customers through QBRs, MBRs, EBRs while understanding and mapping their business use cases for optimal product adoption.
Own key business metrics including Product Adoption and Customer Retention while partnering cross-functionally to resolve customer issues.
6–9 years of experience, preferably in SaaS Customer Success.
Minimum Graduation / Bachelor's Degree is mandatory.
Proficiency with customer management tools such as Gainsight, Salesforce, or Freshsuccess.
Work Setup: In-office role based on allotted shift alignment.
Experienced in managing large and diverse enterprise customer portfolios with consultative selling or advisory approach.
Strong ability to articulate technical concepts to varying audiences and tailor product demos to client needs.
Demonstrated ownership in driving customer success programs with data-driven insights and cross-functional collaboration.