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Tier-1 employer and Bangalore location increase candidate density, but specialized networking skills moderate competition.
Vendor-specific networking expertise creates moderate industry specificity, limiting cross-industry transferability.
Mandatory vendor-specific skills and at least one technical certification raise shortlisting strictness to high.
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Ensure clients' IT infrastructure operationally stable by monitoring, identifying, investigating, and resolving medium-complexity incidents and requests as second-line support.
Collaborate with clients and internal teams to restore services quickly per SLAs and communicate clearly for risk and change management.
Contribute to process improvements by analyzing trends, supporting automation efforts, coaching teams, and participating occasionally in project and disaster recovery tasks.
Proficiency in Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and experience with ticketing tools.
At least one technical certification in the mentioned technologies is mandatory.
Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Operates effectively as second-line support handling medium complexity networking incidents and requests, ensuring timely resolution per SLAs.
Experienced in collaborating across teams and clients, with capability to lead escalation processes and contribute to automation and process improvement.
Comfortable working in a hybrid environment requiring adaptability, resilience, and communication across multiple cultures and social groups.