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Tier-1 brand, metro location, generalist analyst title, and common analytics tooling increase applicant competition.
Operations and analytics skills are generally transferable, but franchise program domain knowledge adds some specificity.
Required analytics and automation tooling (Power BI, Alteryx, SQL) create moderate screening filters.
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Manage day-to-day operational tasks and respond to routine customer requests/issues within Franchise Programs, ensuring risk identification and issue reporting.
Develop and maintain data dashboards, visual aids, and analytics to support cross-departmental decision-making using tools like Power BI, Power Automate, Alteryx, and Tableau.
Collaborate globally and cross-functionally to understand business requirements, implement solutions, and contribute to business process improvements for Franchise Services.
Experience Required: Intermediate experience with Franchise Program Services and internal business unit collaboration.
Technical Skills: Proficiency with data analytics and automation tools including Power BI, Power Automate, Alteryx, Tableau, and database querying skills (SQL/NoSQL).
Communication: Excellent verbal and written communication skills.
Shift Flexibility: Must be willing to work in shifts as per business requirements.
Demonstrated capability to manage multiple market complexities within Franchise Program Services and support complex customer onboarding and registration.
Analytical mindset with experience in data-driven decision support and process automation within operational teams.
Experience engaging in cross-functional projects and partnering globally to address regional requirements and improve operational procedures.