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Strong Tier-1 brand and Bangalore metro increase competition, but senior, specialized ServiceNow skills limit candidate pool.
Requires deep ServiceNow platform, workflow, and services leadership, limiting cross-industry transferability.
Explicit 10+ years, ServiceNow delivery expertise, certifications, and leadership make screening stringent.
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Lead and develop a team of specialized ServiceNow consultants in Tech/Core Business/SecOps/IRM workflows and Now Assist product areas, focusing on team engagement and professional development.
Drive customer transformation by aligning ServiceNow solutions with business goals, ensuring measurable business outcomes and satisfaction.
Contribute up to 20% in billable consultancy, oversee delivery challenges, and support pre-sales and go-to-market efforts, including shaping service offerings and implementation methodologies.
10+ years in consulting or professional services with focus on enterprise-wide business transformation, including ServiceNow platform experience.
Proven leadership experience managing teams or large-scale customer engagements in professional services.
Technical expertise with ServiceNow platform in Tech workflow and ideally additional workflows like Core Business, SecOps, IRM, and NowAssist; preferred ServiceNow certifications (CTA/CMA highly desired).
Work Experience Required: 10+ years in consulting/professional services with ServiceNow focus. Notice period: Not explicitly mentioned in the JD.
Experienced leader in professional services with a track record of mentoring and developing diverse technical and business teams.
Strong consulting background with ability to engage senior stakeholders and translate needs into business transformation strategies using ServiceNow.
Technically proficient in multiple ServiceNow workflows, committed to continuous learning and certification, and adept at managing complex delivery and innovation in SaaS platform environments.