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Mid-level metro on-site role at a strong brand with broad facilities and vendor management requirements.
Facilities and workplace services skills transfer across industries but need vendor and site-specific operational knowledge.
Explicit 3–5 years requirement plus supervisory and vendor management experience makes screening moderately strict.
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Lead and develop the Workplace Experience team to deliver consistent, high-quality service across all occupant and guest touchpoints.
Oversee daily workplace operations ensuring compliance with SOPs and SLAs, manage vendor relationships, and enforce operational policies such as Clear Deck and lost property processes.
Drive continuous improvement initiatives through data analysis, risk assessments, emergency response management, and direct handling of complex occupant issues.
Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or related field.
3-5 years progressive experience in hospitality, facilities management, or workplace services with at least 2 years in team leadership or supervisory roles.
Experience managing vendor relationships and service contracts.
Location requirement: On-site at Hyderabad, Telangana, India.
Experienced leader in service-oriented workplace or hospitality environments, skilled in team management and performance development.
Proficiency in operational oversight including vendor management, contract compliance, and continuous process improvement.
Capable of strategic problem-solving with a focus on customer experience and emergency incident management in a fast-paced service setting.