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Mid-level, generalist BA in Bengaluru with broad implementation skills creates high candidate competition.
Healthcare SaaS domain knowledge preferred but core BA and implementation skills remain moderately transferable across industries.
Explicit 3-5 years requirement, healthcare/SaaS experience preferred and night-shift requirement moderately tighten filters.
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Configure symplr products to meet customer business requirements and support internal teams with process enhancements and issue resolution.
Schedule and facilitate training courses on symplr products, develop documentation like business process diagrams, training materials, and change management plans.
Collaborate with Product, Engineering, and Support teams for implementations, troubleshoot configuration issues, and support continuous improvement and product adoption initiatives.
Bachelor's degree or equivalent experience required.
3-5 years of experience in consulting, implementation, or business analysis, preferably in healthcare IT or enterprise SaaS applications.
Proficiency with Microsoft Office, including Word, Excel, and Visio; ability to learn new applications as needed.
Willingness to work night shifts supporting US healthcare clients.
Experience consulting or implementing healthcare IT solutions, preferably with symplr products or similar healthcare SaaS platforms.
Strong skills in translating business needs into system configurations and facilitating diverse audiences to achieve outcomes.
Ability to manage multitasking in a fast-paced environment while collaborating effectively with technical and non-technical stakeholders, including senior management.