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Strong employer brand, metro location, common HR case-management title, and 3-5 year mid-level band increase competition.
HR operations and Workday/ServiceNow skills are transferable across industries but require HR domain experience.
Explicit 3-5 years, Workday/ServiceNow skills, bachelor's degree and English proficiency make filters strict.
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Provide accurate and timely transactional HR services and respond to internal employee inquiries related to HR processes, Workday system, policies, benefits, payroll, learning platforms, stocks, and immigration.
Escalate complex HR issues as necessary and consult with team or supervisors to ensure resolution while maintaining confidentiality and data integrity.
Contribute to process documentation and continuous improvement initiatives to enhance HR service delivery and employee experience.
3 to 5 years of experience in customer service-related HR support roles.
Bachelor’s degree in HR, Organizational Psychology, Business Administration, or related field.
Full proficiency in English with excellent communication and interpersonal skills.
Work shift: India Day (8:00 am to 5:00 pm), with up to 10% travel, relocation eligibility.
Experience working proficiently with Workday and ServiceNow platforms, including basic reporting and intermediate to advanced Excel skills.
Ability to handle high-volume, multi-tasking environments delivering consistent, accurate HR support within agreed SLAs.
Demonstrated judgment and discretion in problem solving and providing creative, customer-focused solutions for atypical HR service scenarios.