Back
Global insurance brand, mid-level generalist operations role, metro location, and common title increase competition.
Insurance-specific policy lifecycle and client-service responsibilities limit cross-industry transferability.
Explicit 3-5 years and insurance domain requirement increases screening; certifications are optional.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own end-to-end client service support for GGB US Mid Market vertical focused on policy lifecycle services.
Lead and support a team of 5-7 Client Service Managers, managing customer support operations and ensuring timely, accurate service delivery.
Collaborate with onshore branches, including participating in renewal meetings and identifying opportunities to offshore time-consuming activities.
Bachelor's degree required.
3-5 years of experience in Insurance domain/BFSI.
Flexible to work US night shift (8pm IST to 5am IST).
Transition/onboarding experience and onshore travel are highly preferred; Property and Casualty Insurance Certification is a plus but not mandatory.
Experienced in managing client service teams within insurance or BFSI sectors with focus on service delivery.
Comfortable operating as liaison between onshore branches and offshore teams, including travel to onshore locations.
Capable of proactive process improvement and driving collaboration to enhance customer experience and operational efficiency.